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FAQs

What is Dog Internet Of Things ?

It is a unique online real time video-link dog training instruction platform. We change the way people get help with facing dog behaviour challenges by providing a convenient real time video link to a qualified Dog Trainer or Canine Behaviourist. The service is discreet and affordable & accessible. All you need is a computer, tablet or smartphone.

Who are the Dog Trainers and Canine Behaviourists ?

Dog Trainers and Canine Behaviourist on Dog Internet of Things are experienced, accredited, qualified and have a connection with their local Rescue Shelter or local animal Charity. They also hold indemnity insurance cover.  While their experience, expertise and background vary, they all possess at least 3 years and over 2,000 hours of hands-on experience.

Who will be helping me?

You may choose an available instructor who fits your objectives, preferences, and the type of issues you wish to discuss. Different trainers have different approaches and areas of focus, so it's important to find the right instructor who can achieve the best results for you.

Is the Dog Internet of Things right for me?

The Dog Internet of things may be right for you if you're looking to improve the quality of your relationship with your pet. Whenever you need an expert ear we may be able to help. We also have trainers and behaviourists who are specialized in specific issues, such as canine diets, dog aggression, anxiety (separation anxiety), leash pulling, toilet training, and more.

The Dog Internet of Things is NOT the right solution for you if any of the following is true:

  • You are a minor or you are under the care of a legal guardian.

  • Your pet is in an urgent crisis or an emergency situation – your dog needs immediate veterinary care rather than training instruction.

  • You do not have a device that can connect to the Internet or you do not have a reliable Internet connection.

Can The Dog Internet Of Things substitute for traditional face-to-face training instruction?

The instructors who work through Dog Internet of Things are qualified and credentialed instructors who were certified by their recognised educational establishments and universities to provide dog training instruction. However, while the service may have similar benefits, it's not capable of substituting for traditional face-to-face instruction in every case. Your instructor will be able to provide you with a clear analysis of the underlying causes of your pet’s behaviour.  In various cases this analysis may require specific face-to-face instruction.

How long until I start my first session with a trainer ?

Depending on availability, but in most cases within 24 hours or less.

How will I communicate with my trainer ?

This site provides direct video conferencing with your chosen Dog Trainer or Canine Behaviourist.

Exchanging messages with your trainer; the signing up process allows you to provide a lot of information on your pet’s history and behaviour. The more accurate the information you provide prior to the live session, the more beneficial the session will be.

How does on-line video instruction work?

Once you have signed in, chosen the trainer, selected an available session from the trainer’s calendar and paid the required fee, you will receive a confirmation link by e-mail. This link will also issue automatic reminders close to the time of the consultation. Each training instruction session is limited to an agreed time of 15 to 20 minutes. They are similar to using Skype. Your trainer may prompt you to start the video session, then it begins. All sessions may be recorded by the trainer for training and quality assurance purposes. These sessions are face-to-face and it is a good idea to have your pet present so the trainer can get a clear idea of how your pet behaves. The instructor may send on further information by e-mail.

Can I go back and read the instructor’s previous messages?

Yes. You can always login to your account and read all the instructor’s messages to you. This may help you in reflecting and remembering some of the guidance and input that you received. This is one of the main advantages of e-instruction.

How long can I use the Dog Internet Of Things ?

This depends on your needs and varies a lot from one dog owner to another. Some people feel they get most of the value after just a few weeks, while others prefer to stick to an instructor’s recommendations for an extended period of time. The instructor may recommend a local dog training school or an expert canine instructor for specific problems. This is completely up to you.

How will I pay for my instruction sessions?

Dog Training Instruction is based on an advertised charge per an advertised number of minutes, usually 15 or 20 minutes. Standard charge for dogs from Rescue Shelters may range from €20.00 and upwards. This is very different from the usual face-to-face instruction which can cost €80 to €150 for a single session. Your payments can be made by credit card, PayPal or Stripe.

How many sessions can I have with my instructor ?

You are not limited in the number of sessions you can have with your chosen trainer. The frequency of your sessions would vary based on your availability and the interaction between you and your instructor. For example, some dog owners have a once-off video link session which sets out a tasks to address a specific issue. Should this prove satisfactory there is no need for any further sessions. Some dog owners have a few short interactions, while others may prefer to have one session and check-in again once a training programme for a specific issue has been practiced. Your usage patterns are also likely to change over time. You may use the service extensively during a time of difficulty with your pet, and then use it sparsely at other times. Your instructor would try to accommodate your changing needs in a timely manner.

What is the role of the Dog Internet of Things ?

The service provided by the Dog Internet of Things Ltd (the company), is that of a digital marketing & information service.  The company supplies the digital platforms to make dog training Affordable & Accessible to every dog owner. The company and the site doesn't oversee the dog trainers & dog behaviourists professionally. Our mission is to build, maintain, and support a platform that lets users and trainers communicate effectively, and to facilitate this channel so they can get the most out of their interaction.

What if I am not happy with the service ?

All issues can be raised with the administrator of the Dog Internet of Things Ltd (the company). Complaints will be viewed in two contexts; is it an Internet issue or a question about the Quality of the Dog Training Instruction:

Internet issues may cover all financial, administrative or technical matters such as; (a) payments did not transfer, (b) the dog trainer was not available as scheduled and (c) the video quality was not satisfactory. These matters will be dealt with directly by the administrator.

Quality of the Dog Training Instruction issues will in the first incidence be viewed by the company and if necessary escalated to an independent group of canine experts. Should the group believe that further investigation or even passing on a complaint to the trainer’s professional body is required, this will be expedited without delay.

Our aim is to acknowledge and respond to all complaints within five working days. In matters which cannot be fully resolved within five working days, we will outline a process and timetable. In using the Dog Internet of Things service, all users agree to have complaints handled by a private process of negotiation, mediation and arbitration.

How can I be sure that this is an effective form of instruction ?

There are many studies that confirm the effectiveness of the online medium for training instruction. However, our confidence comes primarily from the feedback and testimonials we receive from users. Every day we are excited to hear from more people about the way this service helped them make a tremendous change in their relationship with their pet.

Can I leave feedback and reviews on my instructor’s page ?

Yes, feedback – for better or worse – is an essential part of keeping standards high. Your feedback is always welcome. 

 

How is my privacy protected?

 We pay close attention to all Data Protection regulations and are totally obsessed about securing your privacy and confidentiality. Everything you tell your instructor is protected by data protection legislation.

 

I'm a qualified and accredited Dog Trainer / Canine Behaviourist. How can I provide services using the Dog Internet of Things ?

Please start the application process by clicking here.